Product Warranty
Product Warranty
For iHunt products, the warranty is provided by the manufacturer iHunt Import Export; iHunt products are sent to the iHunt service center.
See the warranty slip received together with the phone.
For spare parts, a warranty is offered on the sold part; if problems occur after installation, only the part is sent for warranty, not the entire phone.
The warranty conditions are in accordance with the provisions of Emergency Ordinance (OUG) 140 / 28.12.2021 as subsequently amended. Thus, according to OUG 140 / 28.12.2021, "In the event of a lack of conformity, the consumer has the right to request the seller primarily to repair the product or has the right to request the replacement of the product, in each case free of charge, unless the measure is impossible or disproportionate." Any repair or replacement of products will be carried out within a reasonable period of time, which, however, cannot exceed 15 calendar days. In this sense, the definition of a consumer is as follows: "any natural person or group of natural persons constituted in associations who, within the scope of contracts falling under the scope of this law, acts for purposes outside their commercial, industrial or production, artisanal or liberal activity." Legal entities do not fall under the two laws mentioned above. In the case of legal entities, exceptions may arise regarding the terms and conditions mentioned in the two laws, if not otherwise stipulated in the sales contract.
In conclusion, the repair deadlines for products under warranty are as follows:
- maximum 15 calendar days for natural persons
- maximum 25 working days for legal entities
However, delays may occur, but the repair duration will only be extended with the written consent of the customer.
All products sold by the online store www.mokapo.ro are new, unless otherwise specified on the product page, with national or international warranty (except for products categorized as RESEALED, REFURBISHED). The warranty for these products is provided by the authorized service centers of the distributors or manufacturers, by handing them over directly to the AUTHORIZED SERVICE centers in case of non-conformity. If your product is not listed, please request information regarding the warranty procedure at the email address office@mokapo.ro
Most new products are delivered sealed (depending on the policy of each manufacturer) and in the manufacturer's original packaging. All products are accompanied by the mokapo.ro warranty certificate or a standardized certificate from the distributor or manufacturer. Warranty certificates are issued automatically by the system on the date the invoice is generated. The warranty certificate enters into force from the moment of transfer of possession (the moment the consumer takes possession of the product).
RESEALED products are items resulting from returns, displayed in the showroom, or used in reviews or presentations (blogs, specialized sites, media), so they are products used for a short period, sold at prices with discounts of at least 1% compared to new products. The procedure for sending these products for service is similar to that of sealed products.
The product warranty is of 2 types:
a) Technical warranty: the warranty offered by the distributor or manufacturer ( average duration of use ) - during this term, the distributor or manufacturer undertakes, in case of lack of conformity, to restore the product to conformity.
b) Conformity warranty: the legal warranty in accordance with OUG 140 / 28.12.2021, applicable in cases where the technical warranty is shorter and the average duration of use is at least 24 months. During this term, the seller undertakes, in case of lack of conformity, to restore the product to conformity. This type of warranty is applicable only to natural persons.
- The warranty is offered only for the sold product; it does not cover the device in which it is installed, and the company cannot be held liable for other damages, data loss, or the failure of other phone components.
- The absence, modification, or damage of mokapo.ro seals leads to the voiding of the warranty.
- The warranty for spare parts is 3 months for natural persons and 3 months for legal entities.
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Original parts - 2-year warranty - valid only if installed in a service center authorized by the manufacturer.
Compatible parts - 2-year warranty - valid only if installed in an authorized GSM service.
An exception is made for adhesives, which do not benefit from a warranty due to their nature, and batteries, which benefit from a 90-day warranty from the date of sale, even after installation. -
For both situations, attach proof that the product was installed in an authorized GSM service / service center authorized by the manufacturer.
Proof means an Invoice with receipt/fiscal receipt.
Without proof of an Invoice with receipt / fiscal receipt, the warranty is not valid.
To benefit from the warranty, products must be tested and installed only in a specialized GSM service that provides a service slip/diagnostic certificate + fiscal receipt, which signals the operation performed. Otherwise, the product loses its warranty, as installation requires technical knowledge. -
THE WARRANTY DOES NOT COVER:
-Products showing physical defects such as: dents, cracks, broken or chipped parts, removed, torn or modified seals
-Products used under inadequate conditions such as: incorrect handling, high humidity, dust, pollutants, incorrect supply voltages, faulty sockets, temperature variations, liquid penetration, incorrect installations or settings, etc.
-Products that have been damaged as a result of incorrect installation or use without having the necessary knowledge
-Damaged products (check the integrity of the package upon receipt) that were picked up without drawing up a findings report with the courier agent. - The absence of the warranty certificate in the package must be reported within a maximum of 48 hours.
According to Law OUG 140 / 28.12.2021
CHAPTER V
Deadlines
Deadlines
Art. 16. - The seller's liability, according to the provisions of art. 9-14, is engaged if the lack of conformity appears within a period of 2 years, calculated from the delivery of the product.
Art. 161. - After the expiration of the term provided in art. 16, consumers may claim the repair or replacement of products that cannot be used for the purpose for which they were made as a result of hidden defects that appeared during the average duration of use, under the conditions of the law.@
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@Article introduced by art. I pt. 7 of E.U.O. no. 174/2008.
Art. 162. - For products whose average duration of use is less than 2 years, the term provided in art. 16 is reduced to this duration.@
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@Article introduced by art. I pt. 7 of E.U.O. no. 174/2008.
Art. 17. - The consumer must inform the seller about the lack of conformity within two months from the date on which they discovered it.
Art. 18. - Unless proven otherwise, the lack of conformity that appeared within 6 months from the delivery of the product is presumed to have existed at the time of its delivery, except in cases where the presumption is incompatible with the nature of the product or the lack of conformity.
The sender is responsible for the accuracy of the data entered on the transport document (AWB) as well as for the correct packaging and labeling of the packages.
Packages sent by the sender must be packed in a way that protects the product from factors that can lead to its deterioration during the entire transport (it is recommended to use safety elements, e.g.: polyester, cardboard, bubble wrap, etc.). It is also recommended to pack the package so that it corresponds to the weight, shape, and nature of the content, as well as the method and duration of transport. The packaging must protect the content so that it cannot be damaged by pressure or successive handling, and may, as the case may be, be made of cardboard boxes, plywood, wood, or plastic filled with polystyrene.
The company does not assume liability for any information loss resulting from hardware failures - more specifically failures of internal/external hard disks, internal/external solid state drives, or other internal or external storage media, for which reason it is recommended to periodically save imported data on an external medium.
Batteries / accumulators are considered perishable goods, consumables that lose their properties from the moment of manufacture.
Thus, the warranty for these products is between 6 Months.
Spare parts (display, button, sensor, etc.) for Samsung have a 2-year warranty.
Spare parts (display, button, sensor, etc.) for Huawei have a 2-year warranty.
All spare parts benefit from a 2-year warranty, except for products considered consumables (batteries, etc.).
Removing the seals leads to the loss of the warranty.
No warranty is granted for media storage products – CD-R(W), CD+R(W), DVD-R(W), DVD+R(W), Blu-ray discs, floppy disks. No warranty is granted for consumables: ink-jet cartridges, laser toners, ribbons, print heads, imaging drums, etc. No warranty is granted for software products (licenses, games, etc.). Monitors presenting 3-5 defective pixels according to the international quality standard ISO 13406-2 class II are not considered defective. The warranty does not cover data stored on products that allow such storage - in this sense, periodic backups are recommended. The warranty covers the transport of products to and from the authorized service or collection center, but does not cover product insurance. If product insurance is desired, this must be arranged by the customer. Transport costs will only be covered if the requests are well-founded; if the products do not show any defect or fall into one of the situations presented below, the transport costs will be borne by the customer. It is recommended to use the products according to the usage instructions written in the product's user manual.
Thus, the warranty for these products is between 6 Months.
Spare parts (display, button, sensor, etc.) for Samsung have a 2-year warranty.
Spare parts (display, button, sensor, etc.) for Huawei have a 2-year warranty.
All spare parts benefit from a 2-year warranty, except for products considered consumables (batteries, etc.).
Removing the seals leads to the loss of the warranty.
No warranty is granted for media storage products – CD-R(W), CD+R(W), DVD-R(W), DVD+R(W), Blu-ray discs, floppy disks. No warranty is granted for consumables: ink-jet cartridges, laser toners, ribbons, print heads, imaging drums, etc. No warranty is granted for software products (licenses, games, etc.). Monitors presenting 3-5 defective pixels according to the international quality standard ISO 13406-2 class II are not considered defective. The warranty does not cover data stored on products that allow such storage - in this sense, periodic backups are recommended. The warranty covers the transport of products to and from the authorized service or collection center, but does not cover product insurance. If product insurance is desired, this must be arranged by the customer. Transport costs will only be covered if the requests are well-founded; if the products do not show any defect or fall into one of the situations presented below, the transport costs will be borne by the customer. It is recommended to use the products according to the usage instructions written in the product's user manual.
The situations below will lead to the loss (cancellation) of the warranty:
- defects caused by transport, handling, storage, installation, and use of equipment under inappropriate conditions
- thermal, mechanical, or plastic deterioration of products, due to fires, accidents, or negligence in use, presence of traces of contact with liquids or other substances, traces of oxidation due to use in places with steam or excessive humidity, excessive dust, signs of burns, cracks, breakage; computer/server components and any other type of product that has bent, damaged, broken pieces or interrupted electronic circuits; motherboard pins, processors, storage units, data/audio/video connectors that are bent, broken, burned
- interventions on the products executed by persons not authorized by the seller, supplier, importer, or manufacturer
- absence or damage of the seals or inscriptions of the manufacturer or seller on the products; absence or damage of serial numbers; unsealing of equipment or components sealed by the seller, supplier, importer, or manufacturer; loss of the warranty certificate or purchase document
- the product was not used in accordance with the instructions described in the user manual or for the purpose for which it was created; the product was not used with original accessories or consumables
- modification or completion of data in the warranty certificate; any modification made must be accompanied by a signature and stamp.
REPAIR OF PRODUCTS
If a product under warranty breaks down and the terms presented above have not been violated, the procedure is as follows:
The product must be handed over or sent via courier to the appropriate authorized service center (in case no authorized service is found for the manufacturer of the defective product, please request information regarding sending it for warranty to the email address office@mokapo.ro). The duration for the repair of products may vary, depending on the nature of the defect and the availability of parts, from 2 to 15 calendar days (for natural persons). After the repair of the products, customers will be notified of this by SMS.
Handing over or sending products with unlock codes may lead to the impossibility of diagnosing the products, therefore, to their non-repair within the above-established deadline. Handing over or sending products with partially mentioned defects may lead to a partial diagnosis and repair. Samsung screen price, Huawei screen price, Samsung display, Huawei display,
Handing over or sending products with unlock codes may lead to the impossibility of diagnosing the products, therefore, to their non-repair within the above-established deadline. Handing over or sending products with partially mentioned defects may lead to a partial diagnosis and repair. Samsung screen price, Huawei screen price, Samsung display, Huawei display,
In case you are informed that the product must reach the warranty reception center of mokapo.ro, the product will be brought to the address below or sent via Fan Courier, according to the following:
- Recipient: SC Moka Gsm Distribution SRL (Attn: Service Dept. - Str. Piata 1 Decembrie, no. 5, Bihor, Oradea, - payment of transport fees at the destination. Also, the package will be sent without COD (cash on delivery).
- The package should contain the product packed as well as possible, preferably in the original packaging and with complete accessories, a copy of the invoice, a copy of the warranty certificate (in case the warranty certificate is standardized by the manufacturer/importer, it will be sent in original - to be differentiated from the mokapo.ro standardized certificate), as well as contact details; and a sheet with contact details (name, phone, address) and the defect of the product.
- The reception of the packages will be done on the same day they are delivered by couriers, within the working hours of mokapo.ro (Monday-Friday 10:00-17:00). Packages sent on Friday will be received by the service on Monday of the following week. The duration of product repair may vary, depending on the nature of the defect and the availability of parts, from 2 to 15 calendar days (in the case of natural persons). After product repair, customers will be notified by SMS. Products sent by courier will be returned by courier to the address indicated by the customer. The status of products in the mokapo.ro warranty reception center can be checked online (after logging in),
Products in the spare parts category (Display, cover, flex cables, etc.), if they are not cracked, broken, or torn upon receipt of the package, are no longer subject to warranty if cracks appear on the glass or internal LCD after installation.
Products in the spare parts category (Display, cover, flex cables, etc.), if they are not cracked, broken, or torn upon receipt of the package, are no longer subject to warranty if cracks appear on the glass or internal LCD after installation.
Products handed over to the mokapo.ro warranty reception center that are not picked up within 90 days from the moment of notification will become the property of mokapo.ro or a storage fee of 10 lei/week will be charged.
Service Department - Warranty Reception Center
Address: Str. Piata 1 Decembrie No. 5
Service E-mail: office@mokapo.ro
Schedule: Monday - Friday 12:00 - 17:00